Cancellation and Refund Policy
This cancellation policy applies to all products and services offered by Rudrastu. By engaging with our products or services, you agree to abide by the terms outlined in this policy. Customers are allowed to cancel their order or service within 2 hours of the purchase or reservation date to be eligible for a refund as Rudrastu get energize their products before shipping.
Refunds for cancellations made within the specified 2-hour period will be issued to the customer's wallet. Refunds to the customer's wallet will be processed within 1 to 2 business days from the approval of the cancellation request. Cancellations made after the 2-hour period will not be eligible for a refund to the wallet.
To initiate a cancellation, customers must contact our customer support team via [email/phone]. Please provide your order number when requesting a cancellation.
Rudrastu reserves the right to cancel an order or service for reasons including, but not limited to, unforeseen circumstances, unavailability of products or services, or violation of terms.
Customers will be notified promptly of any changes to the cancellation policy.
In the rare event that you receive a defective or damaged item, please contact us at contact@rudrastu.com or +91 7829774753 immediately for assistance.
Refunds will only be issued for defective or damaged items reported within 1 day of receipt and will be credited in Rudrastu wallet, as determined by Rudrastu.
For any inquiries or to request a cancellation, please contact our customer support team at contact@rudrastu.com or
+91 7829774753
Note: This cancellation policy is subject to change. Any updates will be communicated through our official channels. By engaging with Rudrastu, you acknowledge that you have read, understood, and agreed to our cancellation policy.
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